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Fastening House Atlantic > Shipping & Delivery

Shipping

We make every effort to fulfill your online order within 1-4 working days of receipt. Orders beyond $99* in the Canadian premises prior to taxes ship for free (unless your order is larger than 40lbs); all other orders are charged conferring to the courier shipping quotes given at the checkout.

*Oversized, overweight (heavy more than 40lbs) or yonder destination shipments might experience surplus shipping charges. Items less than 150 lbs will ship by means of a courier service; items greater than 150 lbs or over-sized items will ship using a freight service and might also acquire additional shipping charges. We hold the right to put on shipping charges as we feel them necessary.

A member of our team will contact you in the case where your order placed should carry additional shipping charges.

Note that we need a signature on every single order that is shipped out.

*Orders are shipped courier by means of Purolator or Canada Post – freight products will be shipped via Manitoulin*

When Will My Credit Card Be Charged?

When a customer places an order, a hold is positioned on the funds instantly. This will preserve the funds against the credit limit of your card alongside working to satisfy your order. Nevertheless, we will route the payment once the order is packed up and ready to be shipped, so that the customer isn’t billed by their card-issuer for the transaction unless we have fulfilled the order.

In case the customer changes their mind about an order before it is dispatched by us, we will, in that case negate the transaction, however, the authorization on the card might persist for a time period that will differ depending on the financial institution which has issued your card. In a few cases, this could be a period of two weeks or more. During this time, you may not have access to the reserved funds. If you need the funds released sooner, please contact your card-issuing bank.

Telephone Orders

Telephone orders that are made by calling our stores are not entitled for free shipping and will be charged a shipping charge consequently. You will be informed of this charge prior to shipping the order to you.

In-store Pick-ups

We have the ability to accommodate orders, to be picked up in-store, which are placed online or by phone. We demand that the paying credit card, as well as matching photo ID, is given upon pick-up.

Return Policy

You can return most new and unopened items within 30 days of delivery for a complete refund (exclusive of shipping); cutting tools, abrasives, precision items, lasers, machinery or replacement parts are not refundable. Products returned later than 30 days are exchangeable for store credit and might experience a restocking fee.

We will also pay the return shipping costs in case the return is a consequence of our fault (receipt of a wrong or defected item, etc.). If you have to return a product, you are requested to Contact Us as soon as possible with the details and order number about the product which you would want to return. We will respond in a speedy manner with directions on how to proceed with the process.

We deliver across Canada. All materials ordered are carefully packaged and sent securely to your location.
Our shipment tariffs are as below:

Flat shipping fee of $25 for any orders under CAD $199
Free Shipping for all orders over CAD $200

With a huge variety of Power Tools, Hand Tools, Accessories, Fasteners, Ladders and items, shipping for our clients are normally free due to their order size.

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